Customer Experience Associate, North America

You will look after North American customers by email and chat, in their hours: sizing help, delivery questions, exchanges and the occasional plating query. You will also feed what you hear back to the product team, because the complaints are the roadmap.

You bring

• Two or more years in e-commerce customer service.
• Writing that sounds like a person, not a template.
• Patience with sizing, shipping and returns questions.
• Interest in jewellery and how it is made.