Frequently asked questions

Cash on delivery is offered in selected markets — if it is available at your address it appears as a payment option at checkout. To keep COD reliable for everyone, we confirm each COD order with a quick call or WhatsApp message before dispatch; unconfirmed orders are held for 48 hours and then cancelled.

Enter the code in the promo field at checkout and the discount applies instantly to eligible items. WELCOME10 gives 10% off your first order — one use per customer, and it cannot be combined with other codes.

Orders leave our workshop within 1 business day. Domestic orders arrive in 2–4 business days in major cities and 3–6 business days elsewhere; international orders typically take 7–14 business days. You will receive a tracking link by email — and on WhatsApp if you have shared your number.

Yes — we ship worldwide with tracked couriers. Typical delivery is 7–14 business days depending on the destination and customs. Shipping is free on orders over Rs 3,000; below that, a flat rate is shown at checkout before you pay.

As soon as your parcel is handed to the courier we send a tracking link by email (and WhatsApp, if shared). If a tracking page has not updated for more than 48 hours, message us — we chase the courier so you do not have to.

You have 7 days from delivery to request an exchange for a different size or piece. Items must be unworn, undamaged and in their original packaging; for hygiene reasons earrings can only be exchanged if faulty. Message us on WhatsApp or email with your order number and we will arrange the rest. We offer exchanges, not refunds, and the delivery for an exchange is paid by you, both ways — unless the piece arrived damaged or faulty, in which case it is on us.

No — and we will never pretend otherwise. Trezella makes artificial, demi-fine jewellery: quality base metals with generous plated finishes and hand-set stones. That honesty is exactly why the prices are kind. Finishes are tested against skin and wear, and how long the glow lasts depends mostly on care — see our care guide.

Our size guide has necklace lengths in centimetres and inches, a US ring-size chart with diameters and circumferences, and quick ways to measure with things you already have at home. Still unsure? Send us your measurements on WhatsApp and we will size you.

Yes, where your checkout offers it. Choose bank transfer and we will share our account details; instant transfers are usually free from your banking app. We hold your order for 24 hours while the transfer arrives and dispatch as soon as it is confirmed.

Major debit and credit cards, in your local currency at checkout. Depending on where you are, you may also see a mobile wallet, bank transfer or cash on delivery — whatever is available at your address is shown as an option before you pay. We never see or store your card details.

A one-minute habit keeps plated jewellery bright for years:

• Last on, first off — put jewellery on after perfume, lotion and sunscreen have dried.
• Wipe each piece with a soft dry cloth when it comes off.
• Keep it away from water: showers, pools, the sea and workouts.
• Store pieces dry, in their pouch, with clasps closed.

Dry, dark and separated. Keep each piece in its own pouch or box compartment so chains cannot tangle and stones cannot scratch neighbouring finishes. In humid coastal cities, a small silica-gel sachet in the jewellery drawer makes a real difference.