Customer Care Specialist

You will be the voice of Trezella on WhatsApp and email: confirming cash-on-delivery orders before they ship, helping customers with sizing and care questions, coordinating exchanges with couriers, and keeping our response times fast and our tone warm.

You bring

• Excellent spoken Urdu and English, and clear, friendly writing.
• Experience in e-commerce support or order operations.
• Comfort with WhatsApp Business, spreadsheets and courier portals.
• Evening availability during sale periods.