Customer Care Associate, APAC

You will cover the Australian and New Zealand day: answering email and chat, chasing parcels with couriers, handling exchanges, and being the person who actually closes the loop when something goes wrong.

You bring

• Customer service experience in retail or e-commerce.
• Clear, warm written English.
• Comfort working with a team in a very different time zone.
• Care with exchanges, courier pick-ups and the paperwork behind them.